Terms and Conditions
Last updated: 5 September 2024
The small (but important) print
By signing up to join one of my coaching programmes, my 12-Week Leadership Accelerator course or a leadership workshop/event/speaking opportunity (I’m delighted that you have, by the way!) you agree to the following terms and this page forms the Agreement between us.
In order for you to get the most out of my services, it’s important that we share an understanding of how we will work together.
These terms form the basis on which I operate and will govern our relationship. The intention is that we’re both clear and in agreement on what you can expect from me, and this protects us both. So please take a moment to read the terms and let me know if you don’t understand any of the clauses or if anything contradicts your understanding of my services. You can contact me at hello@waterfallhill.co.uk should you need to.
This Agreement covers services provided by me under the umbrella of my business which is Waterfall Hill Consulting Limited (Registered number 06228898), whose registered office is Stroud Common Cottage, Stroud Common, Shamley Green, Guildford, GU5 0SZ.
Description of coaching
Coaching is a partnership (defined as an alliance, not a legal business partnership) between the Coach and the Client involving a thought-provoking and creative process that inspires you to maximise personal and professional potential. It is designed to facilitate the creation/development of personal, professional or business goals and to develop and carry out a strategy/plan for achieving those goals.
My coaching courses include elements of training and mentoring, as well as coaching.
1) Coach-Client relationship
My role as Coach is to offer you information, guidance and accountability and help you make positive changes to make progress towards your goals. The information I provide to you is not medical advice and is not intended to take the place of seeing licensed health professionals.
Your role as Client is to be solely responsible for creating and implementing your own physical, mental and emotional well-being, decisions, choices, actions and results arising out of or resulting from the course materials, the coaching relationship and your coaching calls and interactions with me. As such, you agree that I am not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by me. You understand coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease.
You acknowledge that coaching is a comprehensive process that may involve different areas of your life, including work, finances, health, relationships, education and recreation. You agree that deciding how to handle these issues, incorporate coaching principles into those areas and implementing choices is exclusively your responsibility.
You acknowledge that coaching does not involve the diagnosis or treatment of mental disorders as defined by the Mental Health Act 2007 and that coaching is not to be used as a substitute for counselling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical or other qualified professionals and that it is your exclusive responsibility to seek such independent professional guidance as needed. If you are currently under the care of a mental health professional, it is recommended that you promptly inform the mental health care provider of the nature and extent of the coaching relationship agreed upon by us both.
You understand that in order to enhance the coaching relationship, you agree to communicate honestly, be open to feedback and assistance and to create the time and energy to participate fully in the programme.
2) Services
The programme you have signed up to is as detailed in the marketing materials you have received prior to signing up or in the proposal which you have been sent in the case of corporate work.
3) Fees
The fees are payable in advance and are as detailed in the marketing materials or proposal you have received. Payment is taken via Stripe or bank transfer.
Fees are non-refundable unless I am unable to provide the services due to extreme ill-health or other force majeure.
4) Procedure
For one-to-one coaching, you will book coaching sessions using the Calendly link provided. For the 12-Week Leadership Accelerator, you will be given access to the membership portal, where you will find the video tutorials and workbooks. You will receive the links for the group coaching calls separately.
Both of us agree to join the calls at least 1 minute prior to the scheduled appointment time.
For events, such as workshops or speaking opportunities, we will agree the brief and provisionally book the event during a call. Your acceptance of my proposal will be confirmed by you in an email, along with your confirmation of the details of the event.
5) Confidentiality
This coaching relationship, as well as all information (documented or verbal) that you share with me as part of this relationship, is bound by the principles of confidentiality set forth in the ICF Code of Ethics. However, please be aware that the Coach-Client relationship is not considered a legally confidential relationship (like the medical and legal professions) and thus communications are not subject to the protection of any legally recognised privilege. I agree not to disclose any information pertaining to you without your written consent. I will not disclose your name as a reference without your consent.
Confidential Information does not include information that:
was in my possession prior to its being furnished by you;
is generally known to the public or in your industry;
is obtained by me from a third party, without breach of any obligation to you;
is independently developed by me without use of or reference to your confidential information; or
I am required by law to disclose;
is disclosed to me and as a result of such disclosure I reasonably believe there to be an imminent or likely risk of danger or harm to you or others; and
involves illegal activity.
You also acknowledge your continuing obligation to raise any confidentiality questions or concerns with me in a timely manner.
6) Release of Information
According to the ethics of our profession, topics may be anonymously and hypothetically shared with other coaching professionals for training, supervision, mentoring, evaluation, and for coach professional development and/or consultation purposes.
7) Cancellation Policy
If you are an individual signing up to a programme or course, you have the right to cancel during the 14-day cooling off period which starts the day you sign up.
8) Termination
You may not terminate the Agreement once the 14-day cooling off period has ended.
9) Intellectual property
Any intellectual property which lies within all materials, whether digital or printed, provided by me belongs to me and unless I agree otherwise you can only use those materials for your own personal use and you may not share them with third parties. If you are found to be in breach of this, legal action will be taken.
10) Record Retention Policy
I shall use the personal information you give to me to:
provide the services;
process your payment for the services; and
inform you about any similar products and services that I provide (although you may stop receiving this information at any time by contacting me or unsubscribing from my email platform).
I shall not give your personal information to any third party unless you agree to it.
11) Limited Liability
Except as expressly provided in this Agreement, I make no guarantees, representations or warranties of any kind or nature, express or implied with respect to the coaching services negotiated, agreed upon and rendered. In no event shall I be liable to you for any indirect, consequential or special damages. Notwithstanding any damages that you may incur, my entire liability under this Agreement, and your exclusive remedy, shall be limited to the amount actually paid by you to me under this Agreement for all services rendered.
12) Entire Agreement
This document reflects the entire agreement between the two of us and reflects a complete understanding of the parties with respect to the subject matter.This Agreement supersedes all prior written and oral representations. The Agreement may not be amended, altered or supplemented except in writing signed by both of us.
13) Dispute Resolution
In the unlikely event that there is a problem with the services, please contact me as soon as possible and give me a reasonable opportunity to sort out any problems with you and reach a positive outcome.I may at my option vary or re-perform the services if there is a problem and the terms of this Agreement will apply to any re-performed services.Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
If we cannot resolve a dispute using my internal complaint handling procedure and either of us want to take court proceedings, the courts of England and Wales have exclusive jurisdiction in relation to this contract.
In the event of a dispute between us, we both agree not to engage in any conduct or communications, including on social media, designed to disparage my or your character, website, products or services.
14) Severability
If any provision of this Agreement shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If the Court finds that any provision of this Agreement is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited.
15) Waiver
The failure of either party to enforce any provision of this Agreement shall not be construed as a waiver or limitation of that party's right to subsequently enforce and compel strict compliance with every provision of this Agreement.
16) Applicable Law
This Agreement shall be governed and construed in accordance with the laws of England and Wales.
17) Binding Effect
This Agreement shall be binding upon the parties hereto and their respective successors and permissible assigns.
Leadership Coaching with Kate Waterfall Hill
Waterfall Hill Consulting Limited.
Registered in England, No 6228898
Registered Office: Stroud Common Cottage, Stroud Common Shamley Green, Guildford GU5 0SZ
+44 (0)7774 229307
